Terms and Conditions

We reserve the right to change and/or modify products and part numbers. Images within the website may not reflect the most current product being produced.
Terms and Conditions

Merchandising Policy

All orders placed with Green Image Tech (phone, fax, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on Green Image Tech. Price List and all conditions listed below. All parts shall remain the property of Green Image Tech until paid for in full. All prices, materials, design, and specifications are subject to change without notice.

Green Image Tech products are sold through authorized dealers only.

We reserve the right to change and/or modify products and part numbers. Images within the website may not reflect the most current product being produced.

Shipping; Title; Risk of Loss

Title to Product will pass from Green Image Tech to Customer on shipment from Green Image Tech facilities. Loss or damage that occurs during shipping by a carrier selected by Green Image Tech is Green Image Tech responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Green Image Tech reserves the right to make delivery of Product in instalments.

Professional Use Warranties

Green Image Tech to Customers who use Product in their business that the Product is free from defects in workmanship and materials. Green Image Tech will repair or replace Product which fails to give satisfactory service due to defective workmanship and materials. Repair or replacement shall be at the election and expense of Green Image Tech and is the Customer’s exclusive remedy in place of all other rights and remedies. For Product warranty service, please call Green Image Tech at 604-207-9879 or email to info@greenimagetech.com.

A consumable product is warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to products that contain Light Emitting Diodes. Abnormal use includes misuse, accident, modification, unreasonable use, neglect, and lack of maintenance.

No warranty whatsoever will be valid if the defect was caused by any of the above.

Returned Merchandise Policy

Should you need to return any product you have purchased from Green Image Tech please observe the following procedures:

  • Contact our Customer Service Department at 604-207-9879, or email to info@greenimagetech.com to receive a Returned Goods Authorization (RGA). Merchandise will not be accepted without a Returned Goods Authorization number.
  • All returned merchandise must be shipped prepaid to destination.
  • All returned merchandise must have been purchased within the previous 2 months.
  • A restocking charge of 15% may be billed. Shortage claims must be made within 5 working days of the receipt date. Please keep all shipping cartons and all packing materials for carrier inspection. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Green Image Tech. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Green Image Tech will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Green Image Tech does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Green Image Tech for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 15% restocking fee on all products shipped. It is the customer’s responsibility to retain any and all invoices for their record and warranty claims.

QUOTATIONS

Quotation pricing is valid for 90 days. Any deviation from the original quotation will require a re-quote.

CANCELLATION CHARGES

Custom made or Custom Modified fixtures are non-refundable, and non-cancelable unless written approval is issued by Green Image Tech.
Change to, or cancellation of works in progress, will be subject to costs incurred for work completed.

NO ADVICE OR SOLICITATION

THE WEB SITE IS FOR CONVENIENCE AND INFORMATIONAL PURPOSES ONLY. THE WEB SITE IS NOT INTENDED TO BE A COMPREHENSIVE OR DETAILED STATEMENT CONCERNING THE MATTERS ADDRESSED; ADVICE OR RECOMMENDATIONS; OR AN OFFER TO SELL OR BUY ANY PRODUCT OR SERVICE. YOU SHOULD SEEK PROFESSIONAL ADVICE AND RECOMMENDATIONS BEFORE ACTING OR OMITTING TO ACT BASED UPON ANY INFORMATION PROVIDED ON OR THROUGH THE WEB SITE.

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